We offer FREE standard (3-7 days) shipping on all orders.

Currently, we only ship to addresses within continental US. We are unable to ship to Puerto Rico, Guam, Hawaii, Alaska, the U.S. Virgin Islands, P.O. boxes, or APO/FPO addresses.

We aim to provide swift order processing and delivery. Your orders will be processed and shipped within 1-2 business days, and you can expect to receive them within 3 to 7 business days.

For more information on our shipping policy, please visit Shipping Policy

Try out your furniture for 100 days. If you don't love it, just return it for Free!

We offer a 100-Day Hassle Free return policy, which means you have 100 days after receiving your item to request a return.

If you are not completely satisfied with your furniture, all we ask in order to receive a full product refund is that you ship the product back to our warehouse. We will process the refund as soon as we receive the items. We will provide you with a free return shipping label at our expense.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@hellocozy.co. 

For more information on our return policy, please visit Refund Policy

If you're not completely satisfied with your furniture, just send us an email within 100 days of your purchase to hello@hellocozy.co to initiate your return.

Be sure to include your order number and the email address used to place your order.

We will provide you with a free return shipping label at our expense.

We will process your refund as soon as your return has been received at our warehouse.

Please remember it can take up to 10 business days for your bank or credit card company to process and post the refund to your account.

Our team works to ship orders as quickly as possible, which means we may not be able to cancel your order before it is labeled for shipment. If a cancellation is not possible, you may be able to take advantage of our easy returns process.

If you'd like to cancel your order, please contact us via email, phone, or chat as soon as possible and we'll try our best to accommodate your request.

Our shipping process is designed to get orders to our customers as quickly as possible. This means we may not be able to update shipping addresses before packages are processed. Once a package is shipped, the shipping address cannot be changed. 

In these cases, FedEx and UPS provide a free and easy way to stop your package from being delivered to the original address and to be held for pickup at a secure location.

To learn more about these services, please visit the following pages: Fedex UPS

Once your order has shipped, you will receive an email with the tracking number details.

You can also check the status of your current or previous orders at any time on your Order History page in your account.

Don't have an account yet? Create one here using the email address you used to place your order.

Occasionally, carriers may scan your shipment as delivered, but nothing has actually arrived at your home. Here are the steps to take if this happens:

1. Confirm that the shipping address entered at checkout is correct. You can view this on your order confirmation email or on your order status page.

2. Check all exterior doors and other locations where the package could be, including porches, patios, garage, and any area out of potential weather hazards.

3. If you live in an apartment, check with your front desk attendant, building security, and mailroom.

4. Check with neighbors around your residence. Sometimes carriers will drop the package off close by mistakenly.

5. Check with anyone who might have retrieved the package.

6. Allow 2 business days for the order to arrive. Sometimes orders are prematurely scanned as delivered and will generally show up within the next couple of days. 

7. Contact the carrier who is delivering the package. Your package may be held at the carrier's hub.

If it has been more than 2 business days since your tracking information says your order was delivered and you’ve not been able to locate your package, please contact our Customer Happiness Team so that we can assist you.

If you ordered more than one item, your order has likely been sent in more than one shipment. Occasionally, shipments from orders with more than one item are delivered at different times if they are sorted separately by the delivery carrier.  Most separated orders will be delivered within 24-48 hours of each other.

If it has been more than 48 hours and you’ve still not received all items on your order, please contact our Customer Happiness Team and we’ll be happy to help.